To the Sales Department

I would like to compliment your staff in particular Mr Joe Harb.

My husband and I recently purchased a car from Joe we found him a pleasure to deal with and we will not hesitate to recommend him or Mazda to any family or friends.

Joe, spent the time with us explaining every detail nothing was too much trouble it was a lovley experience.

We went to Holden down the road which was a totally different experience it was a very rainy day only to find the staff talking amongst themselves I had eye contact with one of the staff atleast 3 times then I asked him if he worked here only to be told sometimes with a laugh.  I didnt even get shown a car. 

My husband and I went straight back to Joe at Mazda to purchase my new car.

I originally placed an order for a black car on the Sunday with Joe I decided to change to a dark grey I went back to Mazda on the Monday it was Joes day off and yet another staff member said it was not a problem and amended the paper work straight away.

We didnt have to follow Joe up he kepted us update to when the car would arrive and be ready for collection.

I would just like to say  big thank you..

Kind Regards

Darlene & Andrew Mitchell

NRMA Feedback

Recently we were in the market for a new motor vehicle and after the ususal ring around without much success, we finally found West End Mazda Nth Parramatta.

This dealer is recommended by the NRMA and Open Road & from the moment we first spoke with Mr Stefan Casa until the moment we took delivery of our brand new car we were treated to the best display of customer service, respect & attention to detail that we have ever expierianced! Congratulations to the management and to Stefan on a job superbly done! You certainly put the Zoom Zoom expieriance into our purchase.

Paul (Nrma Feedback / Contact us 16/04/2008)

To the Blacktown Finance Department

Cindy, thanks for your help these past days with the arrangements with the new cars, only having had them a couple of hours, we are so far most satisfied with the vehicles and the service we received from West End Mazda.

Kirsty Hull was extremely helpful and the overall experience in dealing with WEM has been more than satisfactory. We feel we made the right decision here in choosing the Mazda's over the other vehicles we were looking at.

I will be happy to recommend to friends and colleagues about our experience and I hope this translates into referral business for you.

Thanks again.

Kind regards

Steve & Jodie T.

Best Mazda Dealer

We appreciate the efforts made by you all in your dealership to retain us as Mazda customers. We are glad we made the right decision to buy not just the right car, but from the right Mazda dealer in Sydney. At the price we have now agreed it is relatively easy for us to finance and buy the Mazda 6.

The website discountcars pointed at WESTEND MAZDA as my nearest Mazda dealer.  We were looked after by the best sales force in MAZDA dealership.

Once again thanks to you all .

Regards,
Gowri



To the Sales Department

Thanks for all of your help over the past couple of weeks. The reason that I keep coming back to Westend Mazda is that you listen to what I say and then try and accommodate that need. You didn't try and push me in directions that I didn't want to go, which makes it a pretty comfortable transaction. Two of the things that I remind my team of occasionally are that firstly, people buy from people they like, and secondly, if price was the only thing that mattered we would all be driving Hyundai's. Keep up the good work.

Kind Regards,

Colin Mackie
National Business Development Manager
World Courier (Aust) Pty Ltd

Attention; Mr Jamie McKnight General Manager.

 Dear Sir,

 Just a short note to say how Impressed I have been with your service department.

 Although not purchasing my Mazda RX8 through your dealership I became frustrated with the other dealers inability to resolve minor issues first time.

 Since using  West End Mazda for  warranty issues, rear lights, a new engine and today a few end of warranty items requiring attention your staff at all times have been prompt, courteous and informative. The majority of problems (all but one) were fixed on the day and I did not get the dealers usual “were waiting on parts” requiring another trip to finalise repairs.

 When there were a few minor problems with the engine replacement Peter McMurray kept me up to date with progress and ensured the vehicle was returned as new.

 I would highly recommend your service department to anyone seeking a professional organization to maintain their vehicle. I know I will be using them again. 

Please express my appreciation to your service personnel. 

Regards 

Geoff Cook

Managing Director

To Whom It May Concern

I would like to express my gratitude for the manner in which I was treated by various members of West End Mazda Blacktown regarding the purchase of a new Mazda 3 Hatchback.  I  purchased and took delivery of this new vehicle on Tuesday 12 February 2008.

From the time I first visited West End Blacktown through to the final stage of accepting delivery, I interacted with Mark Wiggins, Cindy McKnight and Joe Harb. All these personnel treated me with respect and made me feel that I was an important customer at all times. I can certainly say that there was no undue pressure placed on me by any of these people during the entire process of purchasing a motor vehicle....thank you.

I would like to pay particular mention to Joe Harb with whom I had most of my dealings.  Joe was extremely courteous at all times and his pleasant manner made the process of purchasing a vehicle a much more comfortable and acceptable experience than what I envisaged would be the case.

I look forward to continuing the positive relationship with West End Mazda (Service).

My sincere thanks to all of you & the management.

Regards

Hans Stichter

To the Used Car Department

This is actually a compliment to two of your staff at the North Parramatta Branch 590 Church Street.

These days it is Very seldom that customers actually give a compliment when it is deserved. You have two staff members who are wonderful. First one would be the receptionist (I'm don't want to type her name as I'll probably spell it wrong), it is great to be greated by her,be given such great customer service, and given the feeling that she cares about what the customer wants.

The other staff member would be Glenn Banfield (I hope I didn't spell that wrong), he has given me the BEST customer service that I haven't received in this day and age for a very long time. Being a very impatient person, Glenn has made this whole transaction a wonderful one to make. I will definitely want to deal with him in the near future for our next car. If Mazda rewards their employees then please definitely reward these two because as they are a great asset.

Alison Wilson

1st December 2007



To the Sales Department

I would like to commend Chris Spicer as an excellent salesperson  with attention to all details and his honest 'upfront'approach to all questions asked.

His  professional demonstration of the Mazda3 Sport was quite amazing!

Please pass on to 'whom it may concern' this quite outstanding performance by Chris.

Best regards
Jill  Colless



To the Used Car Department

I would just like to let you know about Westend Mazda Blacktown.

Jamie McKnight (General Manager) & Mick Mikus(Used Car Manager) have both been extremely helpful in our purchase of a used car from their dealership at Blacktown and I would like to take this time to let you know that they were fantastic and I would definately buy from that dealership again.

They both went out of their way to help us not only with the price but with the choice of car, you should be very glad that you have them working for you.

Sharon Digby
 

To the Sales Department

Just a quick note to say how happy and extremely pleased we were with your sales person Jayson Jimenez.   He sold us our CX-7 Luxury last Friday.

I originally sent an email to cardiscounts.com and Jayson emailed & called me within a day.  After doing some more research and going to various other Mazda dealers, Jayson by far was the most professional, courteous, friendly and excellent sales person we dealt with.   Regardless what other dealers proposed we came back to your Dealership and wanted Jayson to sell us the car.  He was wonderful to deal with.

We have since recommended him and your Dealership to various friends and colleagues here at Macquarie Bank. He is an asset to your team.

Regards
Gina & Peter Kalogeras





To the Sales Department - Jayson Jiminez

Hey guys,
 
Thankyou for an easy and plesant transaction, will recommend to all that are in a process of updating to a Mazda the service was awsome.
 
Thanks again Jayson
 
Kind regards
Peter Marincic

Add Your Own Testimonial

Our Management are continuously looking at better ways to develop and train our customer service staff so we appreciate all customer  feedback, positive or negative. By listening to you and learning from our customers we can refine our future development training programs tailored to meeting & exceeding your expectations. Zoom Zoom!